Frequently asked questions

It's the real factory building at the centre of that story — Oskar Schindler's enamel factory, where he employed and protected over a thousand Jewish workers. But the museum inside is not a film set. Its permanent exhibition, "Kraków under Nazi Occupation 1939–1945," tells the story of the whole occupied city, with Schindler's preserved office as one powerful part of it. We send you an honest orientation so you know what to expect.

Yes. Entry is timed and daily numbers are capped, so you choose a date and entry slot when you book and your ticket is valid for that slot. Peak dates commonly sell out one to two weeks ahead — booking in advance is the difference between visiting and not.

Self-guided entry lets you move through the exhibition at your own pace. The guided tour is led in English by a museum guide, which many visitors value because the rooms are dense and not strictly chronological — but there are only three English tours a day (10:00, 12:00 and 16:00) and they sell out first. We help you choose and secure whichever fits.

About 90 minutes. The exhibition is immersive and detailed, and it rewards an unhurried visit. If you're combining it with the Ghetto Heroes Square and the Pharmacy Under the Eagle nearby, allow half a day for the whole Podgórze–Zabłocie area.

At Lipowa 4 in Zabłocie, on the south side of the Vistula about 15 minutes from the Main Market Square. It's a short tram ride or an easy walk from Kazimierz or Podgórze. It is not in the Old Town, so allow travel time — a common reason visitors miss their slot.

The subject is the Holocaust and the Nazi occupation, told frankly. Older children and teenagers often find it moving and important, but it can be intense for younger ones. The family ticket covers up to four people; you know your family best, and we're happy to advise.

Sometimes, but it's a gamble — on-the-door tickets depend on unsold timed slots, and at peak times the day is gone by late morning, with a queue for whatever remains. A reserved timed slot removes both the queue and the risk.

The museum offers free entry on Mondays, but those tickets are issued only in person at the museum, in limited numbers, first-come-first-served, with queues before opening. If your Kraków time is short, a guaranteed timed slot on another day is usually the better trade. We don't sell the free tickets — we'll always tell you honestly when free admission is the smarter option.

You receive confirmation with your dated, timed ticket and plain-English notes on finding the museum and what to expect inside. Everything is digital — show it on your phone at the door. There's a real person on our side if anything changes.

Neither — we're an independent concierge service for international visitors. We facilitate genuine official timed-entry tickets and add English-language booking and support; our service fee is included in the price shown. If you'd rather book directly, the operator's site is bilety.mhk.pl.